Phone: 469.799.0174
Fax: 469.620.7192
Phone: 469.799.0174
Fax: 469.620.7192
Phone: 469.799.0174 Fax: 469.620.7192
Our Privacy Principles
We do not sell customer information.
We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
We contractually require any person or organization providing products or services on our behalf to protect Ivy League customer information.
We do not share customer medical information within the Ivy League companies unless:
you expressly authorize it; or
it is permitted or required by law; or
your insurance policy contract with us permits us to do so.
We may share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law.
We handle information about former and prospective customers the same as existing customers.
We Protect Customer Information
We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.
We retain customer information for legal, auditing, regulatory, and business purposes.
How We Use Customer Information
We use customer information, sometimes including consumer report information, to do things such as:
underwrite and rate your policies and accounts.
process your claims.
protect against fraud and unauthorized transactions.
provide proper billing.
confirm your identity and service your policies and accounts.
enhance your customer experience and improve our products and services.
offer you other insurance and financial services products.
develop and offer new products and services.
develop either anonymized data or de-identified data by making reasonable efforts to remove personally identifiable information so the information is no longer customer information. We develop this data for certain purposes, such as analysis to understand more about our customers and our industry, or for other commercial purposes as permitted by law. We share and use this data within our Ivy League companies, with third party service providers, or with other unaffiliated entities.
perform other activities as required or permitted by law.
How We Share Customer Information
We share customer information, including information about our transactions with you (such as payments) and experiences with you (such as an auto claim), within our insurance companies to help meet your product and service needs. We share customer information inside or outside our family of insurance companies:
for our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as necessary to complete a transaction you request) or required by law.
as needed, to handle your claim. For example, we may share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.
with consumer reporting agencies, for example, during the underwriting process.
in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business or operating unit.
with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you.
as needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.